Even when a company gets past the initial issues of custom software cost and project management, they often fail to

appreciate the long term implications of support. Quality off-the-shelf software usually includes a technical support staff

available ostensibly to address user questions. But this doesn’t necessarily translate to quality help. Many of us are all

too familiar with poor quality tech support – calls on endless hold, support staff who can’t answer simple questions and

high and often mandatory annual support costs.

Unfortunately, off-the-shelf software documentation is often treated as an after-thought, providing a superficial description

at best. And in an effort to control costs, tech support is usually one of the lowest paid positions at most commercial

software companies.

At Footprints, we actually develop the software documentation before we begin major coding. This way the customer

sees what they will be getting and can request functional adjustments even before they’re billed for the programming.

Equally important, every task and user feedback report is recorded in our internal project management database. And

every software version includes a comprehensive release letter detailing features and functions added or revised in the

software. This level of knowledge and project documentation is retained not just for the life of the project but for the life of

the software.

Few developers can equal Footprints when it comes to product quality and customer service. Fewer

still can match our custom client server software guarantee.

"Footprints guarantees that the proposed client server software will operate as originally designed within the current

capabilities of 4th Dimension™ and the Macintosh® and/or Windows® operating system; that is, we will correct any

programming deficiencies or bugs which result in documented data errors or obvious program malfunctions for an

unlimited period or as long as Footprints retains the source code and top level password."

Our warranty is more than mere words, we back it up with long term quality support — which is why Boeing, Franklin

Covey, the Port of Los Angeles and others have been Footprints clients for well over 10 years, with custom software that

has evolved along with their businesses and with technology.